Terms and Conditions

Quotes and Estimates

Quotes and estimates are valid for 30 days from the date of the offer. They are only an offer to do the work and do not constitute as a contract for work.

If a quote is offered it is a fixed price and will not be adjusted if the work quoted for is as the customer requested.

Estimates are based on the information received from the customer. In the case of PAT testing we give a cost per item or quantity and are charged accordingly at the end of the work.

Additional travel costs from 1st June 2022

Please note as from 1st June 2022 Regrettably due to the increased fuel costs I have had to look at a fuel charge. To keep this plain and simple as a per mileage cost is unpredictable I will be making a travel charge to sites .There will be a one off charge added to the invoice for £10.00 and will be shown as travel cost. By making and confirming a booking this cost is deemed accepted by the customer.

Payment Terms

Payment can be made by BACS or Card payment. Card payment is only taken on site.

Payment terms are strictly payment on receipt of invoice. Payment by BACS only.

Certificates and Asset List

The Certificate and Asset list will only be issued after full payment has been received and emailed within 24 hours of receipt of funds subject to staff availability. We endevour to send out documents as soon as payment is received.

Cancellations and failed appointments for PAT Testing

You are free to cancel the appointment anytime up until 3 clear working days before the appointment with no charge. We operate a 24 hour email service so please email info@essex-pat-testing.com

If we can fill the cancelled appointment in that time frame then we do not charge the fee. If we are unable to then the charge will be added to the final invoice if we visit at another time to do the testing. If the appointment is not booked then an invoice is generated for the minimum charge of £59.00 plus the £10.00 travel charge

If for any reason the engineer attends on site for a confirmed appointment and is unable to carry out the work for circumstances out of his control, such as no one on site to meet them, premises closed etc then there will be a charge of £59.00 per engineer per day which is our minimum charge plus the £10.00 travel charge.

Cancellations before the 2 days are also charged at £59.00 plus the £10.00 travel charge if the appointment is not rearranged and also at the discretion of the Director.

If Essex PAT Testing Ltd have to cancel the appointment we will give you as much notice as is practicable and are not responsible for any costs incurred what so ever to the customer in this event.

Non Payment

It is the policy of EssexIO Ltd to pursue all non payment of invoices firstly through mediation with the customer and as a last resort through collection or court action. We prefer to settle issues before. As we offer work on good faith before payment we expect customers to adhere to the payment terms.

By placing a verbal or written order or appointment the customer is accepting the above conditions.

Essex PAT Testing Ltd is a trading division of EssexIO Ltd and invoices are issues from EssexIO Ltd.

Many thanks for getting this far

Rob Whitfield

Managing Director

EssexIO Ltd